PRIME Physiotherapy

PRIME Physiotherapy

PRIME’s team of physiotherapists are trained in the assessment and treatment of musculoskeletal and neurological injuries.

Meet the team →

Your visit will involve a thorough assessment of the cause of your injury and your therapist will focus on treatment and the prevention of further injuries. This involves looking at several structures in the body including joints, muscles and nerves. We will discuss our assessment findings and our treatment plan with you, as providing you with the proper education regarding your injury is a priority. Our clinic is equipped with the most innovative and cutting edge in rehabilitation modalities and equipment to ensure our patients receive optimal care and experience faster recovery times.

We have extensive experience treating pain caused by countless issues including ergonomic, overuse, traumatic, and chronic pain. Research into pain shows pain is extremely multi-factorial and unique to each individual. Through manual therapy, modalities, IMS, exercise and education, we can reduce your pain and show you how to move without pain, and ultimately return to the activities that matter to you.

PRIME Physiotherapy Services:

Click on any of our services below to view description.

PRIME’s team of physiotherapists treat hundreds of sports injuries each year and provide a wide range of individualized sport rehabilitation programs, including:

  • Return to sport following injury or surgery
  • Injury Prevention
  • Athletic pre-screening
  • Concussion management
  • Athletic Performance Training

Whether you are a competitive athlete or someone who participates in recreational sport, PRIME therapists will provide you with treatment, advice and an exercise program to get you back in the game. PRIME therapists always screen above and below the area of injury to assess the cause and work on prevention of future injuries. Taping and bracing is another service offered at PRIME and can be discussed with your physiotherapist.

Our physiotherapists are skilled in the treatment of dysfunction throughout the body. Many injuries do not happen in a sport or recreational setting but develop from day to day activities such as lifting, walking or prolonged sitting. Whether you have arthritis, plantar fasciitis, low back pain, sciatica, postural discomfort or a broken bone, we are here to help you recover and return to your regular activities. Our physiotherapists will make sure to assess the entire 'chain'. This means we assess not only the site of the injury, but also the areas above and below to find potential causes and compensation patterns that may be present. We then work with you to develop a treatment plan and home exercises for your specific injury.

Our team of Physiotherapists will work closely with your doctor and surgeon to ensure the most effective and optimal patient care, both pre and post surgery. Our team is pleased to provide services involving:

Pre and Post- Surgical Treatments:

Ensuring your body is in the best physical health possible before your surgery can allow for an enhanced outcome in the post-operative phase. Our physiotherapists will help you with pain management, range of motion, strengthening, weight bearing and returning to your regular activities following surgery.


PRIME offers custom and specialty bracing by DonJoy and Bregg, pre and post-surgical boots, braces, cryo cuffs and more. Check out our Booting and Bracing section for more detailed information.


PRIME offers rental of Cryo-Coolers which are often recommended by the surgeon post knee, shoulder and ankle surgeries to help decrease swelling and inflammation. A Cryo-Cooler is a type of electric ice machine which circulates the ice water through a cuff that forms around the joint. This is a more effective application of ice for swelling than an ice pack. We also sell the cuff that is required for use (we do not rent them for sanitary purposes). Click here for cryo-cooler and cryo-cuff prices.

Do you suffer from any of these symptoms?

  • Urinary incontinence when you laugh, sneeze, cough, or jump/run?
  • Urinary frequency, urgency, hesitancy, painful urination?
  • Constipation, straining, or pain with bowel movements?
  • Pain during or after intercourse, orgasm, or sexual stimulation?
  • Unexplained pain in your low back, pelvic region, hips, genital area, or rectum?

Urinary incontinence and other pelvic floor dysfunction are common health issues that go untreated and unrecognized due to lack of awareness or their taboo nature. The good thing is that physiotherapists specifically trained in pelvic floor rehabilitation can help with these kinds of conditions!

Pelvic floor dysfunction is diagnosed by using internal and external assessment techniques to evaluate the function of the pelvic floor muscles. The therapist will also assess your lower back, hips and sacroiliac joints to determine if any other structures are contributing to your pelvic floor dysfunction. From there a holistic treatment plan with be developed and discussed with you, and you will also ALWAYS learn self-management techniques and be given education on any lifestyle factors that may be contributing to your issue.

If you’ve been injured in a workplace accident and are covered by Worksafe BC, you are eligible for physiotherapy treatment through WSBC including post surgical injuries. Our therapists will provide a comprehensive assessment and treatment plan for your recovery in accordance with WSBC protocols. Your therapist also provides your WSBC claim owner with updates and reports as needed. There is no cost to you for treatment under WSBC.

If you’ve been injured in a motor vehicle accident (includes motorcycle, bicycle, pedestrian accidents), and are insured by ICBC, you are eligible for physiotherapy treatment through ICBC with a doctor’s referral. Our therapists will provide a comprehensive assessment and treatment plan for your recovery and provide your ICBC adjuster (and lawyer if applicable) with updates. ICBC covers a portion of your treatment visits up front, for which our clinic bills directly. You are responsible for paying the $45 user fee per visit but keep your receipts to submit to ICBC for reimbursement when your claim is settled.

If your injury didn’t happen at work but is preventing you from working and you are on short or long-term disability, you may be eligible for physiotherapy services through your disability insurance. Our therapists will communicate with your disability rehabilitation coordinator regarding the treatment plan for your recovery and help set up a return to work plan. Your physiotherapist may also refer you for kinesiology/active rehabilitation sessions with one of our kinesiologists during your recovery. If approved, physiotherapy and kinesiology sessions will be paid for by your disability company and we will provide direct billing for these services.

Physiotherapy Treatments:

Click on any of our treatments below to view description.

Manual therapy refers to “hands on” treatment to restore joint movement and function while reducing pain. Treatment techniques include soft tissue massage, trigger point release, myofascial release, tendon or ligament frictions and joint mobilizations and manipulations.

Intramuscular Stimulation (IMS) is a comprehensive skill used for the diagnosis and treatment of myofascial pain syndromes (chronic pain conditions in the musculoskeletal system with the absence of obvious signs of inflammation or injury). IMS is physiologically based in Western Medical Science and supported by many experts in the field. IMS treatment targets muscles which have become shortened from distress and injury. A thin disposable acupuncture needle is briefly inserted into the affected muscle tissue, eliciting a cramping response followed by a reflexive relaxation and lengthening of the muscle. You can expect some muscle soreness for 24-48 hours following treatment as the body heals, followed by a decrease in pain and increase in movement. Read the attached PDF handout for more in depth information regarding IMS.

Download Info Sheet

Acupuncture can be a useful adjunctive treatment to traditional physiotherapy techniques. We use very thin disposable needles inserted into various points on the body corresponding to the 14 Chinese meridians to help improve healing. The Chinese believe energy or “Qi” flows through the meridians and when there is a blockage of energy we can develop problems such as pain, inflammation and injury. The needles are left in for 15-30 minutes to help re-stimulate the flow of energy – physiologically, this stimulates the production of endorphins and cortisol in the brain, which are key to providing pain relief and inflammation control in the body. Most people feel relaxed after this treatment.

Mechanical traction is used to treat neck and lower back injuries such as herniated discs, sciatica, degenerative disc disease and spinal stenosis. A machine applies intermittent static force to the spine to unload or stretch the joints, muscles and surrounding tissues. Your physiotherapist will determine if this treatment is appropriate for your injury and establish/monitor the amount of pull and length of treatment for each traction session.

Our physiotherapists are firm believers in providing you with the tools to help your recovery at home between sessions. You will receive a home exercise program to complete throughout your treatment. Your exercises will be emailed to you, including instructions, pictures and sometimes videos so you can be confident you are performing your exercises correctly. As your treatment progresses, we will review and change your exercises as needed. Completion of your home exercises is key to the ultimate goal of getting you moving and back to your activities as soon as possible.

Even if you do not have a specific injury or complaint, PRIME can provide you with an exercise program to improve your mobility/strength and help prevent future injuries. Our kinesiologists are excellent at designing tailored exercise programs or training sessions, so check out our Kinesiology section for more information.

PRIME has trained therapists who can assess and treat several types of dizziness and disequilibrium symptoms originating from the inner ear. There is a simple treatment called the Epley maneuver which is 94% effective in solving a specific type of vertigo known as BPPV (Benign Paroxysmal Positional Vertigo – or “ear crystals”). BPPV is common, especially above the age of 60. Your physiotherapist will do a thorough assessment to determine the cause of your dizziness and provide you with treatment including home exercises to lessen/eliminate your symptoms. Even if you’ve experienced dizziness for years, rehabilitation of the inner ear may improve your function.

A concussion is a mild traumatic brain injury caused when the brain and head are shaken quickly back and forth. This usually occurs as a result of a specific mechanism of injury (fall, whiplash, direct blow to the face, head, neck or body). Concussions are complex injuries with varying symptoms and impact on your function. These symptoms range from headaches to visual disturbances to having impaired thinking processes or emotional control. As such, there is no standard time frame for recovery from a concussion. After a proper thorough assessment, our physiotherapists can help guide your recovery to ensure your safe return to work, school, activity or sport.


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